Pre-Order Policy

Pre-Order Policy & FAQ

Pre Orders are a way to ensure you are able to get an item before its release day and usually for a lower price. Pre-ordering is made easy directly through the website by putting the preorder item in your cart, paying for it and then once we receive the item in store we will send your pre order out to you. All orders that contain Pre-Order items will be held until the Release/Arrival of ALL items on that order.


What is available for preorder?

You can search all of our preorders by simply typing "PRE-ORDER" into the search bar. Everything we have available for pre-order at that time will come up.

When do you put preorders up for the public?

 We get pre orders up as soon as we have all the necessary information.

What are the release dates for the products?

There are varying release dates for all different items. Each preorder item will show a release date in the description. Due to world events and shortages there can be delays and release dates are subject to change without notice.

When are preorders sent out?

Pre-orders are sent out as soon as we receive the item in store. If you have chosen to pick your item up at one of our locations we will email you once your order is ready for pickup.

What if a preorder sells out? Am I guaranteed my order?

There have been rare occasions where we are not able to get what has been promised to us and in that case you would receive a full refund. This is a very rare occurrence.

Is there a limit to pre orders?

Quantities on some items are limited or allocated to us by the manufacturing company and/or distributors. We reserve the right to adjust the quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes made to your order. This pertains to and is not limited to many demand products. If an order is deemed to be for resale purposes it may also be subject to a potential adjustment.

Do I have to prepay for my preorder?

Yes, all preorders are paid for when the order is placed.

How do I cancel a preorder?

Preorders are non refundable. No exceptions.